Ordering & Shipping
FREE SHIPPING ON ALL ORDERS OVER $100.00
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
We have put a lot of focus on making sure that your order gets delivered as quickly as possible. You will typically receive your order in 10-20 working days (**can take up to 4 weeks**) from the date that the order is processed, in rare cases, or if you are located in a remote location, the shipping time may extend to above 30 days.
Items are shipped directly from our warehouses, don't worry if you receive different items in your order separately, they will all reach you eventually. We ship out items individually to reduce waiting time as our warehouses are located in different locations within the United States. You would not be charged extra if your purchase is from 2 or more warehouses, that is on us! Note that items marked as Final Sales items would not be refunded or eligible for returns.
ORDERS CAN NOT BE CANCELLED AFTER THEY ARE PLACED! Order changes can not be made once they are fulfilled. Your Order will appear unfulfilled until it ships. A restocking fee of 15% would be imposed on order cancellation requests made before orders are fulfilled.
SPECIAL ORDERS, CUSTOM ORDERS OR PERSONALIZED ORDERS CAN NOT BE CANCELLED!
We are NOT responsible if the code is not entered at checkout as the code is a gift and payment is processed automatically. When using a Gift Card and a Promotion Code, you must enter the Gift Card Code First, then enter the Promotion Code.
Standard Flat Rate Shipping:
Flat Rate Shipping Up To $25.00
Flat Rate Shipping Up To $50.00
Flat Rate Shipping Up To $75.00
Flat Rate Shipping Up To $100.00
Free Shipping On ALL Orders Over $100.00
**Shipping times may be affected during public holidays while manufacturers and couriers will limit their operations at these times. Normal service will resume immediately after each holiday.
**Custom clearance at each country varies, and delay due to custom clearance is beyond our control, should your parcel be stuck at custom processing, we can attempt a contact with the post office for faster clearance but there is no guarantees that this will hasten the custom clearance speed.
If your order hasn’t arrived inside the estimated delivery times, please contact our support team at firstname.lastname@example.org and we will make our best effort to locate your parcel or find a satisfying solution.
Customs Duties, Taxes and Fees
Ordered products may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the relevant customs duties, taxes and fees. Swanky Girl Boutique has no control over these charges and does not assume responsibility for the ordered products meeting local customs laws and/or duties and taxes.
In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered to your postal code but you did not receive it, it is your responsibility to contact the post office and resolve the issue. You can file a claim for the missing package. We are not responsible for non-receipt due to postal theft.
If you missed your delivery, you can arrange a re-delivery with your local post office. For parcels not retrieved and are returned to us, we will charge a re-delivery fee of the amount you were charged for shipping per order.
Delays and Issues with Delivery
Please note that we are not responsible for Postal delivery schedule, nor are we responsible for any items that are delayed. It is buyer's responsibility to ensure that all address details provided are correct, we cannot be held responsible for deliveries that are delayed or lost due to an incorrect or incomplete address being provided.